Skylex systems have
contributed a lot for many years to bring improvements in the already existing
activities go on within different types of call center companies. Professionals
working under this well-known Israel-based company have introduced some of the
innovative systems to detect human emotions by the help of advanced layered
voice analysis.
An interesting fact
about the vocal analysis technology
and systems operating on it is that such systems give quick details about the
emotions of individuals when they interaction with salespeople or callers of an
inbound or an outbound call center unit.
Features of the Solution
Now, let us look
over the features possessed by software solutions offered by Skylex Company in
Israel.
Technique
Skylex Interaction Analytics systems use vocal
analysis technique to measure and detect emotions based on more than hundred
parameters arising at the time of conversations in contact center.
Emotional Signature Identification
Software solutions
performing its functions based on emotion detection technique possess the
capability to identify the entire emotional signature revealed during the
conversation process.
Efficiency at Commercial and Administrative Level
Systems operating
on LVA technique have become the major source to achieve both administrative
and commercial efficiency in different types of organizations involved in providing
telesales, consultation and telemarketing, inbound, outbound and promotional solutions
to customers.
“Skylex voice
detection or emotional analysis systems have proved to be the efficient and the
biggest sources to increase overall effectiveness related to up sale, cross
sale, collections and several other important procedures go on within call
center premises.“ Skylex Interaction Analytics SAAS
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