Skylex Info Systems-Prime Choice for Business Organizations and their Call Centers

Are you an owner of a business unit seeking to get big customer base? Does your business unit require telesales and telemarketing activities to create awareness and promote your offered products? If your answer to both of the aforementioned questions is yes, you should definitely think about the solutions or services offered by call center companies.

These outsourced organizations of modern times have not hired qualified and experienced staffs to deliver you with optimum and quality services, but also have installed some sophisticated software solutions to keep a proper track on delivered solutions to customers on behalf of business organizations and companies. In this content, you will get detailed information about LVA-based software solutions offered by Skylex Company. 

Skylex Software Overview

Skylex Info Systems working on the advanced voice analysis technique develops automated enterprise solutions to assure for efficiency and quality management solutions to be installed in different types of call centers. In fact, the market leading software allows customers to grab countless excellent opportunities for bringing optimization in the entire business procedure and in turn increase in the overall effectiveness of call centers in the significant manner as possible.

How the Solution helps in Optimization of Business

Emotional analysis systems based on advanced LVA technology, allows for automatic and integrated estimation during the end of every type of conversion goes on between the client and operator. Here, parties use suitable reference templates over conversational subjects and over the established criteria for emotional condition of customers and executives.

After this, the solution saves each of the emotional components present in the conversation process between two parties in separate way to allow detailed analysis done for identification of satisfied and angry customers. Another noticing thing about this type of detection system is that it can perform its functions not only during the ongoing calls or online calls, but also in case of offline or recorded calls.

“Skylex systems allow for thin adjustment of estimation of satisfaction of clients by the training of the system on the reference conversations corresponding to the set business processes.” Read more from here.